Corporate FAQ

We Have The Best Support Around

Corporate FAQ2016-02-27T23:09:13+08:00
What is the guarantee of product quality?2019-12-09T15:59:06+08:00

For at sikre produktionsprocessens sikkerhed og pålidelige kvalitet, we have perfect operation process and operation procedures, and strictly follow the production process. Our products and services have passed the ISO9001 quality system international certification.

How should I handle after-sales service?2019-12-09T16:03:36+08:00

You can call the Wixhc core to synthesize the science and technology customer service call center: 0086-28-67877153 or official Facebook, WeChat public number, QQ online customer service, etc.

What are the characteristics of the wireless remote controller with core synthesis technology?2019-12-09T16:06:31+08:00

1. Adopt 433MHz ISM frequency band for wireless data transmission.
2. Automatic frequency hopping like Bluetooth ensures the stability and reliability of data transmission.
3. GFSK code. Compared with the infrared remote control, the remote control has a long distance, no direction and strong penetration ability! Low bit error rate, safe and reliable.
4. The operation is simple and the control is timely. The user does not need to carry out the control operation beside the operation panel. You can control the machine freely with the remote control, and deal with the emergency situation in the processing in time. The operating user does not need to know too many functions of the CNC system, and can control the machine processing with the remote control.
5. It increases the flexibility of the control system and expands the user input interface.
6. It has the function of DLL redevelopment. Different CNC processing systems can have the function of remote control as long as they are connected with DLL.

R & D team and personnel of the company?2019-12-09T16:13:57+08:00

Stærk R & D-hold og rige R & D erfaring – wixhc core synthesis technology has a strong R & D-hold. All members of the team have doctorates and master’s degrees, og har akkumuleret rige R & D and design experience in wireless transmission, CNC Motion Control and other fields. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

Vi respekterer teammedlemmernes personlighed, lægger vægt på deres forskellige ideer, stimulere virksomhedens medarbejderes potentiale, og virkelig gøre det muligt for hvert medlem at deltage i teamarbejde, dele risici, dele interesser, samarbejde med hinanden, og opnå teamwork-mål. Vi er afhængige af virksomhedens koncept “professionel, fokuseret og opmærksom”, rimeligt tildele menneske, økonomiske og materielle ressourcer til fuldt ud at mobilisere og stimulere teammedlemmernes entusiasme og kreativitet, giv holdmedlemmernes visdom og styrke fuldt ud spil til det yderste, og drive skalaeffekten af ​​den største geometriske multiplikation.

How long is the warranty period of core synthetic technology products?2019-12-09T16:17:02+08:00

From the date of purchase of core synthetic products, you can enjoy 1-year after-sales service of quality assurance, but you need to follow the following principles:
1. Be able to show our valid warranty card.
2. The product is not disassembled, repaired or refitted by itself, and the QC mark is intact.
3. When the product is used in normal state, there are quality problems.

What are the aspects of after-sales service?2019-12-09T16:20:46+08:00

After sales service includes 15 days of unconditional replacement service for quality problems, 12 months of free maintenance service within the warranty period, consulting service for company product purchase, customer service call center attentive service and technical consulting service.

What are the advantages of wixhc wireless remote control?2019-12-09T16:23:40+08:00

Why wixhc core synthesis wireless remote controller? Or what are the benefits of using a wixhc wireless remote control?
1. It can take a wired hand wheel to move and test the machine manually.
2. It has a real-time LCD display, from which you can know the current processing status and coordinate position.
3. It is wireless and more convenient to use.
4. It has more than ten key inputs. You can simplify, cancel or expand the input on the MDI operation panel.
5. The use of CNC machining system can be more simple and convenient through remote control.

What is the business scope of wixhc?2019-12-09T16:33:00+08:00

Wixhc is a modern high-tech enterprise integrating R & D, produktion og salg, med fokus på trådløs datatransmission og CNC Motion Control for mere end 20 flere år. It is committed to industrial remote control, trådløst elektronisk håndhjul, CNC fjernbetjening, bevægelseskontrolkort, integreret CNC-system og andre felter.

Vi forsyner vores kunder med produkter, løsninger og tjenester med kerneteknologisk konkurrenceevne, lavpris, Høj ydeevne, sikkerhed og pålidelighed i CNC-værktøjsmaskinindustrien, træbearbejdning, sten, metal, glas og andre forarbejdningsindustrier, åbent samarbejde med økologiske partnere, fortsætte med at skabe værdi for kunderne, frigive trådløst potentiale, berige gruppens byggeliv, og stimulere organisatorisk innovation.

Can the product appearance be customized?2019-12-09T16:38:10+08:00

Most of our products have been applied for and obtained the appearance patent protection of the State Intellectual Property Office. They have unique and exclusive appearance and perfect ergonomics in the market.

På samme tid, we can customize according to customersindividual needs to meet their different needs. Not only the appearance can be customized, but also the product function can be customized according to the customer’s needs.

How to feedback product quality problems?2019-12-09T16:40:09+08:00

In order to improve our product quality and quickly respond to the quality problems fed back by customers, the company has a perfect feedback and tracking mechanism for customer quality problems. If you have any quality problems, you can contact sales personnel, after-sales service department, technical support department. Our service personnel provide you with professional services. You can also contact core synthetic technology customer service call center: 0086-28-67877153.

The company has established the product quality information and quality information feedback system to conduct the scientific management of the whole system of the product, accurately grasp the quality status of the product, analyze the change rule of the product quality, realize the closed-loop control of the product quality, ensure the intact status of the product, improve the quality and service life of the product, etc.

What should I do beyond the warranty period?2019-12-09T16:43:26+08:00

In case of quality problems, it is not within the scope of warranty; however, paid maintenance can be carried out:
1. Unable to show the valid warranty card of our company.
2. Failure caused by human factors and product damage.
3. Damage caused by self disassembly, repair and modification of products.
4. Beyond the valid warranty period.

Can the maintenance be completed within the specified time?2019-12-09T16:55:26+08:00

Sorry, because the after-sales service process is for all regions of the world, and there are more process flow and inspection and test links for maintenance. In general, we promise that the maintenance parts will be completed within 3 working days from the day of the after-sales service department. Thank you for your understanding. If your repair parts are urgent, you can also coordinate with our after-sales service department for feedback.

Is after-sales service available on weekends and holidays?2019-12-09T16:58:06+08:00

Give 7 * 24-time professionel service. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

Wireless remote control uses wireless connection, will there be instability?2019-12-09T17:01:21+08:00

There will be no instability; the interference of wireless connection will not cause the machine to continue to move, and will not cause abnormal operation of the machine. Machine tools are originally industrial processing and high-precision products. When we change wired handwheel to wireless transmission mode, our engineers have considered the instability and reliability of wireless existence. Through our patented intelligent wireless transmission agreement, we have ensured stable and reliable wireless transmission, and ensured that data will not be lost, even if data is lost It will not cause the wrong action of the machine tool, or even continue to run.

Our wireless transmission ensures the stability and reliability of data transmission, so that the data will not be lost within the normal communication distance. How does this work?
1. Data retransmission ensures the stability and reliability of data.
2. Frequency hopping can effectively avoid interference and ensure the stability and reliability of data.

What are the advantages of wixhc?2019-12-09T17:04:09+08:00

Wixhc har fokuseret på trådløs transmission og CNC Motion Control i mere end 20 flere år, akkumulerer typiske anvendelser af mere end 40 lande, mere end 150 industrier og titusindvis af kunder i verden. Vores professionelle tekniske kunnen og erfarne R & D-teamet er den bedst egnede løsning og produktgaranti til dine CNC-systemkrav.

Indtil nu, virksomheden har opnået mere end 20 opfindelsespatenter og brugspatenter godkendt af statens patentkontor for intellektuel ejendomsret, og flere patenter er under ansøgning. Patentteknologi, branchekendskab og analysefordele vil yderligere styrke aktiviteterne inden for kernesyntese inden for CNC, som vi er gode til.

Wixhc teknologi

Vi er førende inden for CNC-industrien, har specialiseret sig i trådløs transmission og CNC bevægelseskontrol til mere end 20 flere år. Vi har snesevis af patenterede teknologier, og vores produkter sælger godt i mere end 40 lande rundt om i verden, akkumulerer typiske anvendelser af næsten 10000 kunder.

Seneste tweets

Nyhedsbrev

Tilmeld dig for at få de seneste nyheder og opdatere oplysninger. Bare rolig, vi sender ikke spam!