Shareholder FAQ

Shareholders Questions Answered

Shareholder FAQ2019-02-27T12:11:27+08:00
What is the guarantee of product quality?2019-12-09T15:59:06+08:00

Upang matiyak ang kaligtasan at maaasahang kalidad ng proseso ng produksyon, we have perfect operation process and operation procedures, and strictly follow the production process. Our products and services have passed the ISO9001 quality system international certification.

How should I handle after-sales service?2019-12-09T16:03:36+08:00

You can call the Wixhc core to synthesize the science and technology customer service call center: 0086-28-67877153 or official Facebook, WeChat public number, QQ online customer service, atbp.

What are the characteristics of the wireless remote controller with core synthesis technology?2019-12-09T16:06:31+08:00

1. Adopt 433MHz ISM frequency band for wireless data transmission.
2. Automatic frequency hopping like Bluetooth ensures the stability and reliability of data transmission.
3. GFSK code. Compared with the infrared remote control, the remote control has a long distance, no direction and strong penetration ability! Low bit error rate, safe and reliable.
4. The operation is simple and the control is timely. The user does not need to carry out the control operation beside the operation panel. You can control the machine freely with the remote control, and deal with the emergency situation in the processing in time. The operating user does not need to know too many functions of the CNC system, and can control the machine processing with the remote control.
5. It increases the flexibility of the control system and expands the user input interface.
6. It has the function of DLL redevelopment. Different CNC processing systems can have the function of remote control as long as they are connected with DLL.

R & D team and personnel of the company?2019-12-09T16:13:57+08:00

Strong R & D team and rich R & D experiencewixhc core synthesis technology has a strong R & D team. All members of the team have doctorates and master’s degrees, and have accumulated rich R & D and design experience in wireless transmission, CNC Motion Control and other fields. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

Iginagalang namin ang personalidad ng mga miyembro ng koponan, bigyang importansya ang kanilang iba't ibang ideya, pasiglahin ang potensyal ng mga empleyado ng enterprise, at tunay na paganahin ang bawat miyembro na lumahok sa gawaing koponan, magbahagi ng mga panganib, magbahagi ng mga interes, makipagtulungan sa isa't isa, at makamit ang mga layunin sa trabaho ng koponan. Umaasa kami sa konsepto ng enterprise ng “propesyonal, nakatuon at mapagtuunan ng pansin”, makatwirang ilaan ang tao, pinansyal at materyal na mga mapagkukunan upang lubos na mapakilos at pasiglahin ang sigasig at pagkamalikhain ng mga miyembro ng koponan, bigyan ng full play ang karunungan at lakas ng mga miyembro ng koponan sa sukdulan, at magmaneho ng scale effect ng pinakamalaking geometric multiplication.

How long is the warranty period of core synthetic technology products?2019-12-09T16:17:02+08:00

From the date of purchase of core synthetic products, you can enjoy 1-year after-sales service of quality assurance, but you need to follow the following principles:
1. Be able to show our valid warranty card.
2. The product is not disassembled, repaired or refitted by itself, and the QC mark is intact.
3. When the product is used in normal state, there are quality problems.

What are the aspects of after-sales service?2019-12-09T16:20:46+08:00

After sales service includes 15 days of unconditional replacement service for quality problems, 12 months of free maintenance service within the warranty period, consulting service for company product purchase, customer service call center attentive service and technical consulting service.

What are the advantages of wixhc wireless remote control?2019-12-09T16:23:40+08:00

Why wixhc core synthesis wireless remote controller? Or what are the benefits of using a wixhc wireless remote control?
1. It can take a wired hand wheel to move and test the machine manually.
2. It has a real-time LCD display, from which you can know the current processing status and coordinate position.
3. It is wireless and more convenient to use.
4. It has more than ten key inputs. You can simplify, cancel or expand the input on the MDI operation panel.
5. The use of CNC machining system can be more simple and convenient through remote control.

What is the business scope of wixhc?2019-12-09T16:33:00+08:00

Wixhc is a modern high-tech enterprise integrating R & D, produksyon at mga benta, focusing on wireless data transmission and CNC Motion Control for more than 20 taon. It is committed to industrial remote control, wireless na electronic kamay, CNC remote control, galaw ng kontrol card, Integrated CNC system at iba pang mga patlang.

We provide our customers with products, solutions and services with core technology competitiveness, mababang gastos, mataas na pagganap, safety and reliability in the CNC machine tool industry, woodworking, bato, metal, glass at iba pang processing industriya, open cooperation with ecological partners, continue to create value for customers, release wireless potential, enrich group construction life, and stimulate organizational innovation.

Can the product appearance be customized?2019-12-09T16:38:10+08:00

Most of our products have been applied for and obtained the appearance patent protection of the State Intellectual Property Office. They have unique and exclusive appearance and perfect ergonomics in the market.

At the same time, we can customize according to customersindividual needs to meet their different needs. Not only the appearance can be customized, but also the product function can be customized according to the customer’s needs.

How to feedback product quality problems?2019-12-09T16:40:09+08:00

In order to improve our product quality and quickly respond to the quality problems fed back by customers, the company has a perfect feedback and tracking mechanism for customer quality problems. If you have any quality problems, you can contact sales personnel, after-sales service department, technical support department. Our service personnel provide you with professional services. You can also contact core synthetic technology customer service call center: 0086-28-67877153.

The company has established the product quality information and quality information feedback system to conduct the scientific management of the whole system of the product, accurately grasp the quality status of the product, analyze the change rule of the product quality, realize the closed-loop control of the product quality, ensure the intact status of the product, improve the quality and service life of the product, atbp.

What should I do beyond the warranty period?2019-12-09T16:43:26+08:00

In case of quality problems, it is not within the scope of warranty; however, paid maintenance can be carried out:
1. Unable to show the valid warranty card of our company.
2. Failure caused by human factors and product damage.
3. Damage caused by self disassembly, repair and modification of products.
4. Beyond the valid warranty period.

Can the maintenance be completed within the specified time?2019-12-09T16:55:26+08:00

Sorry, because the after-sales service process is for all regions of the world, and there are more process flow and inspection and test links for maintenance. In general, we promise that the maintenance parts will be completed within 3 working days from the day of the after-sales service department. Thank you for your understanding. If your repair parts are urgent, you can also coordinate with our after-sales service department for feedback.

Is after-sales service available on weekends and holidays?2019-12-09T16:58:06+08:00

Magbigay ng 7 * 24-oras na propesyonal na mga serbisyo. Perfect after-sales service and technical support teamprofessional technical engineers receive customer phone and other feedback and timely reply to customers or rush to the customer site to implement solutions for customers.

Wireless remote control uses wireless connection, will there be instability?2019-12-09T17:01:21+08:00

There will be no instability; the interference of wireless connection will not cause the machine to continue to move, and will not cause abnormal operation of the machine. Machine tools are originally industrial processing and high-precision products. When we change wired handwheel to wireless transmission mode, our engineers have considered the instability and reliability of wireless existence. Through our patented intelligent wireless transmission agreement, we have ensured stable and reliable wireless transmission, and ensured that data will not be lost, even if data is lost It will not cause the wrong action of the machine tool, or even continue to run.

Our wireless transmission ensures the stability and reliability of data transmission, so that the data will not be lost within the normal communication distance. How does this work?
1. Data retransmission ensures the stability and reliability of data.
2. Frequency hopping can effectively avoid interference and ensure the stability and reliability of data.

What are the advantages of wixhc?2019-12-09T17:04:09+08:00

Wixhc has been focusing on wireless transmission and CNC Motion Control for more than 20 taon, pag iipon ng mga tipikal na aplikasyon ng higit sa 40 bansa, nang higit sa 150 mga industriya at libu libong mga customer sa mundo. Ang aming propesyonal na teknikal na kakayahan at nakaranas ng R & D team ay ang pinaka angkop na solusyon at produkto garantiya para sa iyong mga kinakailangan CNC system.

Hanggang ngayon, ang kumpanya ay nakakuha ng higit sa 20 imbensyon patent at utility patent na pinahintulutan ng estado patent intelektwal na ari arian opisina, at ilang patente ang inilalapat. Patent teknolohiya, kaalaman sa industriya at pagsusuri kalamangan ay higit pang palakasin ang mga gawain ng core synthesis sa larangan ng CNC na kami ay mahusay sa.

Wixhc teknolohiya

Kami ay isang pinuno sa CNC Industry, Specialize sa wireless transmission at CNC galaw kontrol para sa higit sa 20 taon. Mayroon kaming dose-dosenang mga patent teknolohiya, at ang aming mga produkto magbenta ng maayos sa higit sa 40 mga bansa sa buong mundo, pag-iipon karaniwang mga aplikasyon ng halos 10000 mga customer.

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